Shipping & Delivery
Order Processing
Processing time and shipping or transit time are separate. Processing covers the time required to prepare the product before it is handed over to the courier.
Each product may have a different processing time depending on the item, customization, sizing requirements, materials, and confirmed order details. Customers should check the relevant product description for the applicable processing time. Processing may take longer during high order volumes or material shortages.
Custom and back-ordered items require an additional 2 to 3 weeks for production before dispatch. Any product-specific processing information shown in the relevant product description should also be reviewed.
Orders are processed and dispatched on business days, Monday through Saturday. Orders are not processed or dispatched on Sundays or public holidays.
Dispatch, Couriers, and Tracking
The dispatch and tracking process begins after the applicable product processing stage is complete.
Shipping & Dispatch
Once the applicable processing time is complete, standard orders are dispatched within 2 business days. Dispatch means the parcel has been handed over to the selected courier.
The estimated transit time starts after dispatch and does not include product processing or production time.
Shipping Costs
- Free shipping applies to qualifying orders over $200.
- A flat shipping charge of $25 applies to orders under $200.
- Shipping transactions are processed in United States dollars (USD).
Courier Services
Orders may be sent through FedEx, DHL, UPS, or DPD. The courier used may vary according to the destination, service availability, parcel requirements, and the most suitable shipping option for the order.
Tracking Your Order
An order confirmation email with the invoice is provided after the order is placed. Tracking information is provided after the parcel has been dispatched.
Tracking may take some time to become active after courier handover while the first scan is processed. If tracking does not update as expected, please contact us for assistance.
Estimated Transit Times After Dispatch
The estimates below apply after the parcel has been dispatched. They do not include product processing time.
These are estimates, not guaranteed delivery dates. Customs clearance, weather, courier operations, public holidays, remote destinations, and other circumstances outside our control may affect transit time.
Customs Duties & Taxes
Import duties, taxes, customs fees, or clearance charges may apply depending on the destination and shipping arrangement. Unless the customer has specifically been informed that these charges are prepaid or included, the recipient is responsible for charges assessed by the destination country.
Customs and shipping documentation is prepared using accurate order and parcel information.
If required customs charges remain unpaid and the shipment is returned, the customer is responsible for return shipping costs and any other applicable charges incurred.
Delivery Responsibilities and Assistance
Accurate delivery information and prompt communication help us assist with address, tracking, and courier concerns.
Delivery Address Responsibility
Customers should provide a complete and accurate delivery address and review it before completing the purchase. If an error is noticed, contact us promptly.
An address update cannot be guaranteed, particularly after dispatch. Top Jacket Store is not responsible for a parcel lost because the customer provided incorrect or incomplete address information.
If a shipment is returned because of an incorrect address, the customer is responsible for the additional shipping cost required to send it again.
Missed or Unsuccessful Deliveries
If you may be unavailable, review the delivery options offered by the selected courier. Where the courier permits, an alternative recipient may be authorized. Please use the tracking information or contact us if assistance is needed.
Delivery is not available to APO, FPO, or DPO addresses.
Delivery Delays
Estimated delivery dates and transit times are not guarantees. Customs clearance, severe weather, courier operations, public holidays, remote destinations, local disruptions, or other circumstances outside our control may cause delays.
Lost or Delayed Shipments
If an order has not arrived within 30 days after dispatch, first review the tracking information and then contact us so the shipment can be investigated.
A refund or replacement is not issued automatically based only on the number of days that have passed. Any resolution depends on the shipment status, applicable order circumstances, and our Return & Exchange Policy. Any approved refund is issued to the original payment method.
If an item arrives damaged, inspect it promptly and contact us with the order number and relevant photos. Return or exchange eligibility will be reviewed under the Return & Exchange Policy.
International Shipping
Shipping is available to major regions including the United States, Canada, the United Kingdom, Europe, Australia, New Zealand, South Africa, and Asia. For another destination, please contact us before ordering to confirm availability.